DELIVERY & RETURNS

This site currently ships to:

Hong Kong

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Please note that products ship from the USA. Taxes and duties may be applied.

SALE TIME

Due to increased order volume during the End of Season Sale, please expect up to 7 working days for your order to be dispatched.

ORDERS OVER $90 - FREE

The shipping is on us! Bobux offers free shipping on all orders over $90 USD.

ORDERS $90 OR UNDER - USD $11

To keep things simple for busy parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package. 

Estimated delivery times

Up to 5 weeks for metro areas
Please allow 2 additional days for rural areas
 
During sale periods please allow an extra day or two for us to pack and send your parcel.

Lost or damaged goods

If your order is lost or damaged in transit, please contact Customer Service within 5 weeks of placing your order so that we may assist you.

Wrong size, not the right color – whatever it is, we are happy to help you find the right product!

You may return unused items in their original condition up to 30 days after receiving your order. The shoe box must also be intact. Returns are at the buyers cost.

We cannot offer automatic exchanges at the moment.

The value of an item is determined by the amount paid and listed on your invoice. We cannot apply discounts from past sales or promotions.

Full Price Items

Items purchased at full price (not part of any sale or promotion) are able to be returned for a refund or online credit (excluding shipping costs). Please allow up to 6 business days for the refund to show in your account from the time it was processed.

Learn more about booking a return below.

Sale Items & Last Chance

Items purchased on sale can be returned for an online credit to the same value, excluding shipping. During sale periods, returns may take up to 10 business days to process.

During web sale promotions, high volumes of traffic can be experienced and sometimes orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 business days.

Shoes purchased through a retailer or third party site

To exchange or return a product purchased from a Bobux stockist or third party online retailer, please return the item to the store directly.

Products purchased from online auction sites cannot be returned or exchanged through Bobux. Please contact the seller directly.

Returns from outside the USA are at the buyer's cost. Please contact customer service to arrange a return. Contact Us here. Please include your order number and contact details.

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

Shoes purchased on the Bobux website

Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

Shoes purchased on a third-party website or from an independent retailer

Please go back to the store that you purchased the product through and follow their returns process.