DELIVERY & RETURNS

This site currently ships to:

Hong Kong

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Please note that products ship from the USA. Taxes and duties may be applied.

SALE TIME

Due to increased order volume during the End of Season Sale, please expect up to 7 working days for your order to be dispatched.

ORDERS OVER $90 - FREE

The shipping is on us! Bobux offers free shipping on all orders over $90 USD.

ORDERS $90 OR UNDER - USD $11

To keep things simple for busy parents we provide flat rate shipping. The shipping cost will stay the same, regardless of the size and weight of your package. 

Estimated delivery times

Up to 5 weeks for metro areas
Please allow 2 additional days for rural areas
 
During sale periods please allow an extra day or two for us to pack and send your parcel.

Lost or damaged goods

If your order is lost or damaged in transit, please contact Customer Service within 5 weeks of placing your order so that we may assist you.

We're sorry to inform you that we cannot accept returns or exchanges for any items (including full price, sale and last chance) purchased on our website. 

Before making a purchased, please carefully review the product description and images to ensure that it meets your expectations.

We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.

Shoes purchased on the Bobux website

Please get in touch with Customer Services and send through a photo of the fault. Our team will take care of you and manage the returns process. We reserve the right to assess the condition and age of the returned goods prior to offering an exchange, discount voucher, refund or repair.

Shoes purchased on a third-party website or from an independent retailer

Please go back to the store that you purchased the product through and follow their returns process.